Shipping policy
Shopping Policy – Luxor Hair Clinic (Port Melbourne)
1. Overview
This Shopping Policy applies to all purchases made through Luxor Hair Clinic, including:
Online orders via our website
In-clinic retail purchases
By purchasing from us, you agree to this policy in addition to our Terms of Service and Returns & Refund Policy.
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2. Product Availability
All products are subject to availability
We reserve the right to limit quantities per customer
We may discontinue products at any time without notice
If a product becomes unavailable after purchase:
You will be offered a refund or alternative product
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3. Pricing
All prices are listed in Australian Dollars (AUD)
Prices include GST unless stated otherwise
Prices may change at any time without notice
We reserve the right to correct:
Pricing errors
Incorrect product descriptions
If an error occurs, we may cancel your order and issue a refund.
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4. Orders and Payment
Order Acceptance
Orders are considered an offer to purchase
We reserve the right to accept or decline any order
Payment Methods
We accept:
Credit/debit cards
Other payment methods as displayed at checkout
You confirm that:
Payment details are valid and authorised
You will pay all charges incurred
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5. Shipping Policy
Processing Times
Orders are typically processed within 1–3 business days
Delivery
Shipping times vary depending on your location within Australia
Delivery estimates are not guaranteed
Risk and Ownership
Ownership transfers to you once the item is dispatched
We are not responsible for delays caused by:
Couriers
Customs (if applicable)
External events
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6. Click & Collect (If Applicable)
Orders can be collected from our Port Melbourne clinic
You will be notified when your order is ready
ID may be required upon collection
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7. Promotions and Discounts
Promotions are subject to specific terms and availability
Discounts cannot be applied retrospectively
We reserve the right to:
Modify or cancel promotions at any time
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8. Product Use and Suitability
Products sold may include cosmetic and clinical-grade items
You should:
Follow instructions carefully
Seek professional advice if unsure
⚠️ Some products may not be suitable for all individuals. Luxor Hair Clinic is not responsible for misuse.
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9. Health & Safety Disclaimer
Products are not intended to replace medical advice
Always consult a qualified practitioner before use if you:
Have a medical condition
Are pregnant or breastfeeding
Are using prescription medications
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10. Returns and Refunds
All returns are handled in accordance with our Returns & Refund Policy.
Nothing in this policy excludes your rights under Australian Consumer Law, including your right to a remedy for faulty goods.
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11. Order Issues
If you experience any issues with your order, contact us within 7 days of delivery:
📧 admin@luxorhair.com.au
Include:
Order number
Description of the issue
Photos (if applicable)
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12. Fraud Prevention
We reserve the right to:
Cancel or refuse orders suspected of fraud
Request additional verification before processing an order
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13. Contact Information
📧 admin@luxorhair.com.au
📍 Luxor Hair Clinic, Port Melbourne, VIC, Australia