Terms of service
Terms of Service – Luxor Hair Clinic (Port Melbourne, Australia)
OVERVIEW
Welcome to Luxor Hair Clinic (“we”, “us”, “our”). We operate a medical and cosmetic clinic in Port Melbourne, Australia, and provide services including hair restoration procedures, cosmetic treatments, and the sale of related products through our website and clinic.
Our website and online store are powered by Shopify, enabling us to provide products and services to you (the “Services”).
By accessing our website, booking consultations, purchasing products, or using any of our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK].
If you do not agree, you must not use our Services.
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1. Eligibility and Use
You must:
Be at least 18 years old, or have parental/guardian consent
Provide accurate, current, and complete information
Use the Services for personal use only (not resale)
You are responsible for maintaining the confidentiality of your account details.
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2. Medical Disclaimer (Important)
Information on this website is general information only and does not constitute medical advice
All procedures require consultation, assessment, and informed consent
Results of cosmetic and hair restoration treatments vary between individuals
No guarantee of specific outcomes is provided
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3. Products and Services
We aim to ensure all descriptions and images are accurate. However:
Product appearance may vary depending on device display
Clinical outcomes may differ from examples shown
We may modify or discontinue products/services at any time
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4. Orders and Bookings
Products
Orders are subject to acceptance and availability
Payment must be received before confirmation
We may cancel or refuse orders at our discretion
Clinical Services
Bookings require confirmation and may require a deposit
Late cancellations or no-shows may incur a fee
Full terms are provided during consultation
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5. Pricing and Payments
All prices are in AUD (Australian Dollars)
Prices may change without notice
Prices may exclude shipping unless stated
You agree to provide valid payment details and authorisation
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6. Shipping and Delivery (Products)
Delivery times are estimates only
We are not responsible for courier delays or external factors
Risk passes to you once the item is dispatched
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7. Returns and Refunds
All purchases are subject to our Returns & Refund Policy [LINK].
Nothing in this policy excludes your rights under Australian Consumer Law (ACL).
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8. Intellectual Property
All content on our website (including text, images, branding, videos) is owned by Luxor Hair Clinic or licensed to us.
You may not:
Copy, reproduce, or distribute content
Use branding without written permission
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9. Third-Party Tools and Links
Our website may include third-party tools or links.
We:
Do not control third-party content
Are not responsible for external websites or services
Use them at your own risk.
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10. Privacy
Your personal information is handled in accordance with our Privacy Policy [LINK] and applicable Australian privacy laws.
Because our website uses Shopify:
Some data may be processed by Shopify and its partners
Data may be stored outside Australia
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11. Feedback and Reviews
By submitting reviews or feedback, you grant us the right to:
Use, publish, and display your content
Use it for marketing and service improvement
You must ensure your content:
Is truthful
Does not infringe third-party rights
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12. Prohibited Use
You must not use our Services:
For unlawful purposes
To harm, harass, or mislead others
To interfere with website security or functionality
To scrape or misuse data
We may suspend or terminate access if misuse occurs.
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13. Limitation of Liability
To the extent permitted by law:
We are not liable for indirect or consequential losses
We do not guarantee uninterrupted or error-free services
⚖️ Important:
Nothing in these Terms excludes rights under Australian Consumer Law, including guarantees that cannot be excluded.
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14. Indemnity
You agree to indemnify Luxor Hair Clinic against claims arising from:
Your breach of these Terms
Your misuse of our Services
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15. Termination
We may suspend or terminate access to Services at any time if:
Terms are breached
Misuse is identified
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16. Governing Law
These Terms are governed by the laws of Victoria, Australia.
Any disputes will be subject to the jurisdiction of the courts of Victoria.
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17. Changes to Terms
We may update these Terms at any time.
Changes will take effect once published on our website.
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18. Contact Information
📧 admin@luxorhair.com.au
📍 Luxor Hair Clinic, Port Melbourne, VIC, Australia
📞 0370445510